YOUR RIGHTS

CONSUMER RIGHTS NOTICE

Texas Health & Safety Code §181.105 | House Bill 4224

Your Rights as a Consumer

Texas law requires health care providers to inform consumers of their rights regarding access to health care records and how to file complaints.

Requesting Your Health Care Records

To request a copy of your health care records from

Rivers Therapy and Assessment / NeCole Rivers, PhD, please submit a written request that includes:

• Your full name
• Date of birth
• Specific records requested
• Your signature and date

How to submit your request:

Email: secure@riversphd.org

Fax: 254-265-7061
Mail: Rivers Therapy and Assessment

NeCole Rivers, PhD

1023 Canyon Creek Dr. Suite 100

Temple, Texas 76502

Records will be provided in accordance with Texas law and applicable privacy regulations. Reasonable fees may apply as permitted by law.

Contact the Texas Health Professions Council

For questions regarding licensing or regulatory oversight:

Texas Health Professions Council
https://www.hhs.texas.gov/about/health-professions-council

Filing a Consumer Complaint

If you wish to file a consumer complaint, you may contact:

Texas Office of the Attorney General
Consumer Protection Division
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This notice is provided in compliance with Texas Health & Safety Code §181.105 and House Bill 4224 (89th Regular Session).